Frequently Asked Questions
Who qualifies for the Enbridge HER+ program?
Ontario residential customers of Enbridge Gas who own or rent their home and have an active Enbridge Gas account are eligible. The home must be the primary residence and upgrades must be installed by a licensed contractor.
What rebates are available for heat pumps under HER+?
Eligible air-source heat pumps can receive up to $5,000 in rebates under the HER+ program. The exact amount depends on the equipment efficiency rating. Ground-source heat pump rebates are also available — check the Enbridge program page for current tier amounts.
Can I combine HER+ rebates with other Ontario programs?
Yes. HER+ rebates can often be stacked with the Canada Greener Homes Loan and Hydro One rebates where applicable. Enbridge confirms compatibility on a program-by-program basis — check the HER+ terms before applying.
How do I claim an HER+ rebate?
Submit your claim through the Enbridge HER+ online portal within 90 days of the installation date. You will need the contractor invoice, equipment model and serial number, and proof of your Enbridge Gas account.
How to Claim Enbridge HER+ Rebates in Ontario
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1Confirm your Enbridge Gas account
Verify that your home has an active Enbridge Gas account and that you are the account holder or an authorized applicant.
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2Choose an eligible upgrade
Review the HER+ eligible equipment list on the Enbridge website before purchasing. Not all models qualify — confirm the efficiency rating meets program minimums.
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3Hire a licensed contractor
Have the upgrade installed by a licensed HVAC or insulation contractor. contractor.ca can connect you with Ontario contractors familiar with HER+ documentation requirements.
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4Submit your rebate claim
Log in to the Enbridge HER+ portal and submit your claim within 90 days of installation. Upload the invoice, equipment details, and your account information. Rebates are issued as a bill credit or cheque.
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