Frequently Asked Questions

Who qualifies for the Hydro One Whole Home program?

Ontario homeowners who are Hydro One electricity customers and own their primary residence are eligible. Rental properties and landlords may have different requirements — check the Hydro One program page for details.

What upgrades are eligible for Whole Home rebates?

Eligible measures include air-source heat pumps, heat pump water heaters, smart thermostats, attic and wall insulation, air sealing, and window and door replacements. Each measure has its own rebate amount, and combining multiple upgrades in one application maximizes your total rebate.

Do I need a home energy assessment to apply?

An EnerGuide home energy assessment is recommended and may be required for certain upgrades. The assessment helps identify the most impactful improvements and supports your rebate application documentation.

Can Hydro One rebates be combined with other programs?

Yes. Hydro One rebates can often be stacked with the Canada Greener Homes Loan and Enbridge HER+ (for customers who also have Enbridge Gas). Confirm stacking eligibility on the Hydro One website before you apply.

How to Apply for Hydro One Whole Home Rebates in Ontario

  1. 1
    Review eligible upgrades

    Visit the Hydro One Whole Home program page to see the current list of eligible measures and rebate amounts. Confirm your chosen equipment meets the minimum efficiency requirements before purchasing.

  2. 2
    Book a home energy assessment (recommended)

    An EnerGuide assessment by a NRCan-registered energy advisor documents your home's current performance and helps prioritize upgrades for the best return.

  3. 3
    Complete upgrades with a licensed contractor

    Have eligible improvements installed by a licensed contractor. contractor.ca can match you with Ontario contractors who are familiar with Hydro One rebate documentation requirements.

  4. 4
    Submit your application

    Apply through the Hydro One online portal within the program's claim window. Attach contractor invoices, equipment specifications, and your Hydro One account number. Rebates are issued as a bill credit.

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